"I will always be with you like this, because I know your pain best." Cui Jian sang a song like this. Wu Naishao, the chief of the letter department of the Jimo District Letters and Visits Bureau, who often runs between government departments and the people, knows the difficulties of the people most.
On June 25 this year, at the Great Hall of the People in Beijing, Xi Jinping ’s Equality Party and state leaders received 192 “people's satisfied civil servants” across the country. Wu Naishao feels like "dreaming". In his eyes, this title should be awarded to the elite in the civil service, and he has nothing to do with the elite.
At 8:00 am, Wu Naishao entered the office with all the wind. He went to Jinhong to browse thousands of letters and visits. If you need special attention, he went to the next door and told young colleagues. The young man who studied in the bureau from the township Here comes Lao Wu to take her to get familiar with the business process of letter processing; so busy until noon to eat two meals, take the car to the township and town below to talk with the responsible person ...
He entered the Jimo District Letters and Calls Bureau for eighteen years and specialized in handling letter business for ten years. Except for a very limited number of holidays that do not work overtime, he is in a state of high load operation. Lao Wu has processed more than 22,000 letters from the masses and online letters and visits. The settlement rate is 100% on schedule. The number of letters and visits for satisfaction is 778. The satisfaction rate of letters and visits to the departments and responsible units is 98%.
Letters and visits are connected to the masses on one end and to the responsible department on the other. They often run at two ends and get angry at both ends, but Lao Wu follows a principle: everything is echoed and everything is down. For ten years, Lao Wu has been known for handling difficult cases in Qingdao's petition system. Friends who know him laughed and called him "Mr. Bellows".
Two years ago, 31 residents in an area complained of online complaints due to the delay in handing over the house. At the stall where Lao Wu was quick to deal with, the situation was fermenting. Some petitioners went directly to the petition bureau and pointed at Lao Wu's nose to scold. Relevant departments have also shown a negative attitude. Someone advised Lao Wu: Don't care about this, it's very deep inside. In this regard, Lao Wu insisted on being responsible to the petitioners.
From non-cooperation to co-operation, during this period, five coordination and scheduling meetings were held, and several departments were convened to negotiate before the resolution plan was determined. Afterwards, an owner who had accused Lao Wu said to Lao Wu, "Okay, you can count. You were really sorry before."
I heard scolding, crying and complaining every day, and Lao Wu also felt sad. In the last three months of his father's life, he wrote a letter during the day and stayed in bed at night. Faced with the pressure to handle more than 3,000 petitions every year, there are also times when you are exhausted ...
But Lao Wu always remembered his promise when he was engaged in petition work: "Take letters from petitioners as loved ones, and letters from the masses as home letters." These three thousand "home letters" are also the promise of the government to the masses in Lao Wu's heart-to speak well, to be patient when things go wrong, and to do things neatly.
Lao Wu had previously contacted a petition case caused by compensation for the demolition of the Weiwu Expressway. The petitioner was over seventy years old, his wife died, and he was full of vigilance for the clerk of the petition bureau. Lao Wu and his colleagues visited the elderly for several days Wait nearby and try to communicate with them.
The old man's heart was finally heated. On the day the signing of the appeal agreement, the old man accompanied by his son went to the Jimo District Letters and Calls Bureau. As soon as he pressed his handprint, he turned back and held Lao Wu's hand and said, "You solved the big thing for our family." That scene, Wu still feels very moved now.
Over the past eighteen years, Lao Wu has been well aware of the difficulties and tiredness of petitions. In addition to on-site interviews in townships, he also made more than ten phone calls to the responsible units of the petition case every day. When he encountered the situation of "not acknowledging" or "kicking the ball", his voice instantly became high and he could not hold back.
Some time ago, a physical examination was conducted in the unit. Lao Wu was found to have blood problems and high blood pressure. The doctor advised him not to be angry, but sometimes he still couldn't control himself. "People are not sad or cry, and people do not petition without difficulty." Lao Wu said that petitioners can find you simply by trusting you. "What I can do is to do my best to share some pain and difficulties for the petitioner."
Wu knew that in the eyes of the people, these grassroots workers were representatives of the government. "In a sense, we are a bridge between government departments and the people. Since it is a bridge, we must support it with a backbone. This is the responsibility." Lao Wu said.